ICT Assistant Vacancy Job Ref: VACUNHCR1175-32

In order to ensure the proper functioning and maintenance of equipment as well as the management of consumables and provide assistance; the ICT assistant is placed within the office in order to contribute to any necessary task contributing to the proper functioning of UNHCR in Nouakchott Under the direct supervision of the Administrator in charge of Administration and Finance, the incumbent will carry out the following tasks, in accordance with the principles and values ​​of the United Nations and in adherence to the UNHCR Code of Conduct:

• Assist in the proper functioning of the office’s IT infrastructure by performing routine tasks;

• Installation and technical management of IT systems and equipment; • Data backup/restoration;

• Management of regular updates and optimization of systems to ensure security and data integrity;

• Maintain the status of the inventory of IT and communication applications, systems and equipment;

• Provide user support and help resolve technical problems;

• Manage the local computer network and telecommunication system and maintain the proper functioning of remote network links and local network infrastructure; • Maintain the inventory of the office’s ICT equipment; • Perform other additional tasks as required. In addition to the above, UN Volunteers are expected to:

• Enhance their knowledge and understanding of the concept of volunteerism by reading UNV documentation, external publications and actively participate in UNV activities, such as getting involved in the commemorative activities of International Volunteer Day (IVD) on 5 December.

• Familiarize themselves with and develop any form of traditional and/or local volunteering at the host country level.

• Reflect the type and nature of the volunteer actions they undertake, including their participation in substantive reflections. • Contribute to the writing of articles on field experiences to be submitted for UNV publication/website, newsletter and press notes, etc.

• Contribute to the Welcome Programme for newly arrived UN Volunteers in the country;

• Promote or advise local groups in the use of online volunteers or encourage individuals and organizations to use online volunteer services when technically possible. Expected results:

• Ensure the proper functioning of the IT equipment and the maintenance of equipment as well as the management of consumables; • Provide support on the use of UNHCR standard systems, applications and tools as well as the use of audio/video conferencing;

• Integrity and professionalism: demonstrates expertise in the field of specialization and the ability to apply good judgment; very high level of autonomy, personal initiative and the ability to take responsibility; willingness to accept responsibilities and the ability to work autonomously according to established procedures in a politically sensitive environment, while exercising wide discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; spontaneous and service-oriented.

• Accountability: mature and responsible; ability to operate within the rules and regulations of the organization.

• Commitment to continuous learning: demonstrates initiative and willingness to learn new skills and keep abreast of new developments in his/her field of expertise; ability to adapt to changes in the work environment.

• Planning and organizing: demonstrates organizational effectiveness and the skills and ability to manage a large volume of work in an efficient manner and contributes to the resolution of issues within deadlines; ability to prioritize and plan, coordinate and monitor own work; ability to work under pressure, with tight deadlines, and to manage multiple projects/activities.

• Teamwork and respect for diversity: ability to work effectively with other sectors/units within the organization; ability to establish and maintain harmonious working relationships in a multicultural, multi-ethnic environment with sensitivity and respect for diversity and equality;

• Communication: Demonstrates interpersonal skills; good oral and written communication skills, including the ability to write clear and concise reports; ability to deliver presentations, articulate options and positions concisely; ability to make and defend decisions;

In order to ensure the proper functioning and maintenance of equipment as well as the management of consumables and provide assistance; the ICT assistant is placed within the office in order to contribute to any necessary task contributing to the proper functioning of UNHCR in Nouakchott Under the direct supervision of the Administrator in charge of Administration and Finance, the incumbent will carry out the following tasks, in accordance with the principles and values ​​of the United Nations and in adherence to the UNHCR Code of Conduct:

• Assist in the proper functioning of the office’s IT infrastructure by performing routine tasks;

• Installation and technical management of IT systems and equipment; • Data backup/restoration;

• Management of regular updates and optimization of systems to ensure security and data integrity;

• Maintain the status of the inventory of IT and communication applications, systems and equipment;

• Provide user support and help resolve technical problems; • Manage the local computer network and telecommunication system and maintain the proper functioning of remote network links and local network infrastructure;

• Maintain the inventory of the office’s ICT equipment;

• Perform other additional tasks as required. In addition to the above, UN Volunteers are expected to:

• Enhance their knowledge and understanding of the concept of volunteerism by reading UNV documentation, external publications and actively participate in UNV activities, such as getting involved in the commemorative activities of International Volunteer Day (IVD) on 5 December.

• Familiarize themselves with and develop any form of traditional and/or local volunteering at the host country level.

• Reflect the type and nature of the volunteer actions they undertake, including their participation in substantive reflections.

• Contribute to the writing of articles on field experiences to be submitted for UNV publication/website, newsletter and press notes, etc.

• Contribute to the Welcome Programme for newly arrived UN Volunteers in the country;

• Promote or advise local groups in the use of online volunteers or encourage individuals and organizations to use online volunteer services when technically possible. Expected results:

• Ensure the proper functioning of the IT equipment and the maintenance of equipment as well as the management of consumables;

• Provide support on the use of UNHCR standard systems, applications and tools as well as the use of audio/video conferencing;

• Integrity and professionalism: demonstrates expertise in the field of specialization and the ability to apply good judgment; very high level of autonomy, personal initiative and the ability to take responsibility; willingness to accept responsibilities and the ability to work autonomously according to established procedures in a politically sensitive environment, while exercising wide discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; spontaneous and service-oriented.

• Accountability: mature and responsible; ability to operate within the rules and regulations of the organization. • Commitment to continuous learning: demonstrates initiative and willingness to learn new skills and keep abreast of new developments in his/her field of expertise; ability to adapt to changes in the work environment.

• Planning and organizing: demonstrates organizational effectiveness and the skills and ability to manage a large volume of work in an efficient manner and contributes to the resolution of issues within deadlines; ability to prioritize and plan, coordinate and monitor own work; ability to work under pressure, with tight deadlines, and to manage multiple projects/activities.

• Teamwork and respect for diversity: ability to work effectively with other sectors/units within the organization; ability to establish and maintain harmonious working relationships in a multicultural, multi-ethnic environment with sensitivity and respect for diversity and equality;

• Communication: Demonstrates interpersonal skills; good oral and written communication skills, including the ability to write clear and concise reports; ability to deliver presentations, articulate options and positions concisely; ability to make and defend decisions;

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